Sheth Developers Enhances Customer Document Management and Service Efficiency with Contentverse
Impact at a Glance
Sheth Developers implemented Contentverse to digitize customer records, centralize document access, and improve service responsiveness across departments.
✓ Centralized repository for all customer-related documents
✓ Faster access and response to customer queries
✓ Over 70% reduction in printing and photocopying costs
✓ Improved collaboration across finance, legal, and operations teams
About the Client
Sheth Developers is a leading real estate company with over 30 years of experience, having delivered 80+ luxury projects across Mumbai and other cities. The company has successfully served over 25,000 families, establishing a strong presence in residential and commercial real estate.
The Problem
The customer services department relied on physical documents, making it difficult to manage, retrieve, and share critical customer records across departments.
- Manual handling of customer documents such as agreements, receipts, and correspondence
- Difficulty in accessing and sharing documents across departments
- Delays in responding to customer queries
- High dependency on physical storage and paperwork
Partner’s Expectations
Sheth Developers required a Document Management Solution that could:
- Digitize and archive all customer-related documents
- Enable electronic access, sharing, and collaboration
- Provide centralized visibility across departments
- Improve customer service response times
- Reduce physical document dependency and storage costs
Computhink’s Approach
Computhink implemented Contentverse as a turnkey Document Management Solution:
- Scanning and digitization of all physical customer records
- Centralized repository accessible across locations
- Upload of documents from multiple offices for real-time access
- Structured storage for documents like application forms, agreements, receipts, and correspondence
- Controlled access for departments including Customer Service, Accounts, Finance, Legal, and Operations
The Result
Contentverse significantly improved operational efficiency and customer service:
- Improved efficiency in document creation, storage, and distribution
- Enhanced document security compared to physical storage
- Faster retrieval and increased productivity
- Significant cost savings through reduced printing and photocopying (70%+)
- Improved ability to respond to customer queries instantly
- Centralized access to documents on a need-to-know basis
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