Vatika Group was incorporated in 1986 with a vision to emerge as a niche player in real estate and hospitality and has grown exponentially into a truly diversified corporate entity. Over the last 22 years, Vatika Group has created projects that touch every walk of life and human endeavor, while setting new milestones in quality. Today Vatika Group enjoys a market value of over $560 million (Rs 3500 crores), spanning real estate, and hospitality and facilities management. Vatika Group enjoys huge reserves of goodwill that have led to some of the biggest names in the corporate world backing them, as it constantly strives to provide products and services that enhance the quality of life and work, and to address a gamut of human needs.
Vatika Group is using Contentverse, Integrated Document Management Solution, as their main organization for their customer services department to archive customer files. Customer services will use the base application, which will archive all customer information such as the Customer Application form, Allotment letter, Possession letter, Receipt of Payments, Loan Agreements as applicable, Agreement for Sale, and Customer Correspondence. These documents are assessed by Customer Services Department, Accounts Department, Finance Department, Legal Department and Operations Department of Vatika. The Vatika offices at other locations are responsible for scanning their respective documents and sending them to Delhi for central archives.
Factors for Contentverse ROI
- Reduced distribution costs, down in excess of 70 percent
- Increased customer service capability and ability to respond to customers immediately
- All documents available centrally and need-to-know basis